Certification #3.1 Test

INSTRUCTIONS:

You must answer 80% of these correctly to pass.
Please answer the questions below in your own words but with the key phrases that you think are irreducible or unreplacable - unless instructed otherwise.
Don’t click off this page or your answers will be lost.
Your answers will be sent to Personnel for grading.
This test MUST be taken with your Lead Trainer present.

Name

First Name

Last Name

What are two reasons why dog owners come to us?

If people ____ you they will listen to you.

People hate to be _____ something but love to _____.

The old way of sales is _______ based where the new way is about _______ and ________.

_______ kills all deals.

You are always __________ when you are at someone's home

We are dog trainers, so we do not give ________ advice.

_______ people are easier to sell too.

_______ = refunds

List the 5 Sales and provide a description.

List two ways to use body language during a sale and what to do.

ABR stands for?

We have __________ not contracts.

They have ________ options, not payment options.

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