Higher Level Manager Training
The overview of this whole thing:
There are 3 kinds of teams
There are 2 kinds of delegation
There are lanes and levels
There are investments & Costs
If we don’t have attribution for where we’re at then we can’t grow OR fix problems.
The Three Kinds of Teams
Thinks about this in terms of a pyramid. (I hope to have a fancy picture of this one day!)
Level 1 (The base of the pyramid)
Labor. In this category we have labor that doesn’t particularly take a lot of skill. (Administration, etc.)
Level 2 (The second layer of the pyramid)
The Smart Labor. These are positions such as Dog Pro, Eval Pro, Lead Trainer, Executive Assistant, Lead Eval Pro, etc. Essentially this is labor that takes more training and skill. There is levels to this version of labor. Clearly being a lead trainer takes more training than being a Dog Pro.
Level 3 (The top of the pyramid)
Decision Maker. These people are paid to make decisions. CEO, COO, CMO, CFO, regional manager, branch manager, etc. This is the most valuable tier because they replace the founder (Corey) in the business and allow others to take over key roles.
As an organization our goal is to CREATE a framework and move people through the system and get them to move through the three levels of framework. Essentially we want to become people incubators and grow people into the type of people we need to be to get to our goals. We don’t just want to help people make more money, but to invest into people.
We’re not saying we won’t ever hire a level up, but the goal is to grow people and train people a level up. The health of an organization is if people are able to move up through the tiers.
We do not find superstars. We make them. If you got hired, then you have something. If you got to this point, you have the “it” factor. We do not find Decision Makers (DMs) we train them.
The Two Kinds of Delegation
Delegating Work (Hands)
Delegating Decisions (Mind)
The big difference between the two is that delegating work is the easier of the two and the most common. Delegating decisions is typically higher level and should be done by people you trust to make good calls.
As a manager, it is your job to delegate work so you can spend your time doing higher level stuff, like focusing on decisions. Caveat: This does not mean delegate all your work and never do anything. This also does not mean you should never delegate making decisions. You have to give other people the chance to make decisions.
The number one investment you can make into your people is how you handle their mistakes. When people make mistakes, that is an investment into their education. When you decide to delegate decisions