Printable Link: Here
Wonder Dog Teamwork
1) One Million Dog Families by 2050- That is a big number and it’ll take all we got to hit that mark. We’ll have to work as a team if we actually will help these dog families enjoy their best friends as we build up our game-playing tribe of dog-lovers worldwide.
2) Team- We want to deliver wow and keep the compensation plans as simple as we think, respond & move as ONE solidified team. Basically, like a sports team, we have coaches (the owners), the promoters (the sales & marketing guys), the players (the Dog Pro’s) and the medical staff (admin support). That is, we all have individual assignments, but shared team goals - like a football team trying to win the Super Bowl. We must work together for us to change the world for one million dog families!
3) Change- We are a growing start-up and the truth is that the demands on us are shifting all the time as we grow which means that narrow job descriptions nor comp plans will last very long unless we divorce the two. That is…
4) Stable Pay w/ Flexing Tasks- In light of these tenants above, we have a stabilized, team-based comp plan with a base salary for each full-time Dog Pro which is based upon a flexing job description which could take on various kinds of tasks in any given month due to various demands are put on us. Other team positions have differing compensation plans based on the tasks at hand and their personality types (what drives them and what makes them feel secure). Basically, teammates are paid as they are to do whatever is needed to cover the demands of our growing start-up, plus bonuses for other extra tasks…paid just before the 1st and 15th.
5) Additional Pay- This means that we'll ask some team members to take on varying tasks: some of which will be paid for by the salary, some will be paid for by additional pay or bonuses.
6) Time Off
- Paid Days Off. See handbook.
- Full Days or Weeks Off. If a salaried employee is absent for a full day or full week for personal reasons, his/her salary will be prorated accordingly. Sicknesses, accidents, disabilities & partial days off are handled differently.
- Disciplinary Days Off. If the teammate must be disciplined for attitude, breaking rules, safety violations, major mistakes, etc with full days off, then the teammate could go unpaid for these as well. This decision will be the discretion of the supervisor who writes up the teammate.
- Military, Jury, Witness Days Off. If a teammate is absent for full days due to temporary military work, jury duty or witnessing in a court case, the teammate’s salary will be reduced by the amount of pay their receive for these efforts.
- Partial Off Days. See handbook.
7) Individual & Team Metrics- We will have team and individual performance metrics for satisfaction, leads generation, upsells, social media engagement, sales numbers, etc.
8) Golden Hours- Golden hours are any time during the working day. For our Dog Pros and Eval/Networking pros the general work day is around 10:30-6:30 generally. During times of Golden Hours, we expect this time to be filled with work thing and things that are in line with your daily priorities for your position. This means, if you get a cancellation, you must work on something work-related during that time. You must inform the team to see if there’s something of high priority that you can help with & you must update your calendar to reflect what you did with that time.
Job Descriptions
Gate Keepers (Call Team)
What does it mean to be a Gate Keeper?
The Gate Keeper position is a big deal. Gate Keepers contribute to the financial health of the company by screening all the leads and booking all the sales appointments. But, perhaps more importantly, Gate Keepers set the first impression people have with our business. They are the first HUMAN contact that people have with us as an organization.
Duties (Including but not limited to)
Filter Leads & set up evals (FIRST PRIORITY)
Follow up calls
Collect payments
Funnel tracking
Update spreadsheets and keep database up to date
Ordering/restocking inventory & keeping Square up to date
New employee documentation
Payroll oversight, tracking & executing semi-monthly payroll
Flex Tasks (Including but not limited to)
Reschedule clients for Dog Pros or Eval Pros if they can’t work for whatever reason
Assist at WD Games/Excursions
Assist in Expos/Festivals
Projects for the Tribe
Read or research for guides or blogs
Work Times (Including but not limited to)
Monday to Friday 9:00am-6:00pm (Tuesday 10am Team Meeting)
Saturday 9am-1pm
Golden Hours: Golden hours are any time during the working day. During times of Golden Hours, we expect this time to be filled with work things that are in line with your daily priorities for your position. This means, if you get a cancellation, you must work on something work-related during that time. You must inform the team to see if there’s something of high priority that you can help with & you must update your calendar to reflect what you did with that time.
Eval & Networking Pros
What does it mean to be a Eval Pro?
Eval Pro’s are the ones who talk with all the families that the Gate Keepers setup for appointments. They are the responsible for making sure the people we sell our services to are qualified and that the families we serve get the perfect solution for their situation. Eval Pro’s are responsible for all the revenue and income generated to us as a company. In other words, this means that Eval Pro’s are responsible for the financial health of our organization.
Duties (Including but not limited to)
Sales & Industry Networking (FIRST PRIORITY)
Turn in daily reports of core KPI
Deal & Networking admin
Follow up calls for pending or missed deals
Update spreadsheets
Flex Tasks (Including but not limited to)
Assist at WD Games/Excursions
Assist in Expos/Festivals
Social Media
Read or research for guides or blogs
Work Times (Including but not limited to)
Tuesday 10am-6:30pm
Wednesday to Friday 11:30am-6:30pm
Saturday 9am-4pm
Client Slots: Tuesday-Friday 11:30-12:30, 1-2, 2:30-3:30, 4-5, 5:30-6:30. Saturday: 9-10, WD Games 10:30-11:30, 12-1, 1:30-2:30, 3-4.
Golden Hours: Golden hours are any time during the working day. During times of Golden Hours, we expect this time to be filled with work things that are in line with your daily priorities for your position. This means, if you get a cancellation, you must work on something work-related during that time. You must inform the team to see if there’s something of high priority that you can help with & you must update your calendar to reflect what you did with that time.
Dog Pros
What does it mean to be a Dog Pro?
Dog Pro’s are the ones who go out and fulfill on the services that the Eval Pro’s sell. Dog Pro’s are responsible for turning the clients’ dog into a Certified Wonder Dog. This is a big deal because people hire us to help them solve their dog problems and help them hit their training goals. While doing this though, the Dog Pro is overseeing the experience of the client. Besides just getting our clients the results their looking for, the Dog Pro is responsible for Client Happiness and the reputation of the business through reviews.
Duties (Including but not limited to)
Train dogs (FIRST PRIORITY)
Follow & turn in checklists
Keep database up to date
Keep track of & check out inventory
Assist & run WD Games/Excursions
Collect & upload content
Attend Train the Trainer
Flex Tasks (Including but not limited to)
Social media posting (IG/FB/TikTok)
Network with businesses, passing out flyers, or hanging up posters on community boards
Assist in Expos/Festivals
Read or research for guides or blogs
Make calls to families who delayed their start date with us to get them signed on, etc.
Attend other Dog Pros lessons to help with social media posting and quality control (#TeamAccountability)
Work Times (Including but not limited to)
Tuesday 10am-7:00pm
Wednesday to Friday 10:30am-6:30pm
Saturday 9am-4pm
Golden Hours: Golden hours are any time during the working day. During times of Golden Hours, we expect this time to be filled with work things that are in line with your daily priorities for your position. This means, if you get a cancellation, you must work on something work-related during that time. You must inform the team to see if there’s something of high priority that you can help with & you must update your calendar to reflect what you did with that time.
Additional Things to keep in mind
Team Bonding Nights
We do team get-togethers the second Friday of each from 7-10pm. We have so much fun at these & we can’t wait for you to join in!
Emergency Schedule
On the off chance we have someone leaves or gets fired, we may have to extend the work day temporarily in order to help schedule the clients that are on their calendar. If we start your day earlier, we won’t do a late appointment that day added on. If we do a late appointment, the start time of your work day will be the same. If we do have to do an emergency schedule, know that it is temporary. It must be done and is part of the WOW, We Take Responsibility, Growth Through Hard Things team values. So while it is inconvenient, it doesn’t last long.
Your Lessons & Side Work
Most of our team works Tuesday through Friday from 10:00AM-6:30PM and then Saturdays from 9-4, however Dog Pro’s are free to train dogs whenever they are available and whenever their clients are available. As long as the workload is being handled in a balanced way between Dog Pro’s (one isn’t consistently taking more dogs than another), and as long as the side work of each one is being done in a timely manner, we don’t care when Dog Pro’s work.
Ongoing Performance Bonuses
Personal Lead Generation
Any teammate will get a $50 bonus for generating leads that close through their personal conversations, their WOW servicing, passing out their biz card, social media posts, etc
Client Referral Bonus (For The Dog Pro’s)
When our Dog Pro’s do such an incredible job that their client refers Wonder Dog to another family who purchases the training, the Dog Pro will get a $50 WOW bonus! WOWing our clients so much they refer us to friends, family, colleagues, etc. is our favorite way to get new clients!
WOW Moments
Any team mate will get $50 WOW bonus, even our independent contract vendors, if they are recognized for living out the company values in a significant way, especially in delivering WOW.
Loyalty Bonus
$100 for 1 year, $200 for 2 years, $300 for 3 years
Periodic Raises Based on Team Satisfaction Ratings
We will do periodic reviews on each teammate and if the team’s average attitude of a teammate is significantly positive based on attitude and contribution to the team's goals, then that teammate could get a bonus, raise or promotion.
Bonuses from Team Goals
We will challenge the team to various Team Goals and if hit, then the entire team will share in the bonuses for that period. For example, a certain # of new families signed on this month, or a certain number of contact cards filled out at a weekend festival, or a certain number of players at this month’s dog games, etc.
Trainers & Sales assistants Bonuses
12+ qualified evals set in a week
A fully qualified mystery shopper call
1 reviews that mention you by name OR one WILDLY positive one about you specifically (vs just being about Wonder Dog)
Eval & Networking pros bonuses
1 reviews that mention you by name OR one WILDLY positive one about you specifically (vs just being about Wonder Dog)
Dog Pros bonuses
Each Off-Leash Program upgrades
Each personal lead that led to a deal closed
2+ reviews that mention you by name OR one WILDLY positive one about you specifically (vs just being about Wonder Dog)
Benefits & Reimbursements
Apparel
Wonder Dog will buy your first 5 shirts and a winter jacket. Any additional apparel that you need can be bought at our cost.
Collateral & Assets
Wonder Dog will buy all of your business cards and anything you need to represent or promote the company.
Insurance
Wonder Dog has you covered for Worker’s Compensation claims if you get hurt at work, but as of today (January 2020), we are not offering a health insurance plan for your issues outside of work.
Gas
Wonder Dog will reimburse you for your mileage based on the IRS rules, which state that you can track your mileage from your first lesson to your next lesson, but not from home to your first lesson, nor from your last lesson back home.
Paid Time Off (PTO) & Sick Leave
Wonder Dog offers PTO and Sick Days to team members and these days are accessible starting on day 90 of employment. See handbook for specifics on the PTO and Sick policies.
401k
Wonder Dog offers 401k benefits to team members as part of their employment with a matching percentage for team members who want to plan and save for retirement.
When & How to Get Paid
We do payroll so that you get paid roughly on the 1st and 15th of each month. However, to trigger that, you still must turn in your Payroll Request Form several before each payday so that your bonuses and reimbursements can be reviewed, approved & entered into the system.
UNGRADED STUDY QUIZ
This is an optional, ungraded quizlet to simply help you process through what you just learned. Fill it out as a means of studying for your test later.