Test For Cert 4

These scenarios constitute the test. For each you will be required to do the call to the tester and do all the admin through to the text.

The Lead:

This lead will be used for all scenarios.

Client Name:

Sally Harrison

Dog Name and Info:

With Lenny the Lab. 4 Years old.

Scenario 1:

Outbound call to booking. With all admin and post done.

Scenario 2:

Inbound call to booking with no form filled out. With all admin and post done.

Scenario 3:

Outbound call to aggressive or out of area. With all admin and post done.

Scenario 4:

Outbound call to small dog. With all admin and post done.

Scenario 5:

Outbound call to booking. Needs to check partner on time. With all admin and post done.

Scenario 6:

Outbound call to booking. Resistance to card on file. With all admin and post done.

Scenario 7:

Outbound call to only want a couple of lessons. Booked or not. With all admin and post done.

Database Tests:

Put in a lead source from a partner. An ad from google. An ad from FB. A client referral from the name Tommy Thompson. A city local FB group.